When you call us at (925) 503-1377 or fill out our online form, we collect your name, phone number, email address, and physical address. We also record the type of roofing service you need — whether it's a roof replacement, repair, or inspection. This info helps us provide accurate estimates and schedule work at your home in Walnut Creek. We never ask for sensitive data like your Social Security number or credit card details unless you're paying directly through our secure portal.
Yes, our website uses cookies to understand how visitors find us — for example, if you searched for 'Walnut Creek roofing contractor' on Google. This anonymous data helps us improve our site and serve local homeowners better.
We use your details to respond to your roofing needs — whether that's scheduling a free inspection in Walnut Creek or sending a crew to fix storm damage after a heavy rain. Your phone number lets us call you back quickly, and your address allows us to check local building codes before starting work. We also send occasional maintenance reminders, but you can opt out any time. We do not sell or share your data with third-party advertisers.
Occasionally, we hire licensed specialists for metal roofing or commercial roofing projects. We share only your name and address with them, and they must sign a confidentiality agreement.
We keep your contact and service records for five years after your last project — this covers warranty claims and insurance follow-ups. After that, we delete or anonymize the data. For example, if we replaced your roof in 2021, we'll keep your file until 2026. You can request earlier deletion by calling (925) 503-1377. We store everything on encrypted servers located in the U.S.
We process payments through a PCI-compliant gateway. Your credit card details are never stored on our systems.
As a California resident, you have the right to request a copy of the data we hold about you, ask us to delete it, or opt out of any future marketing calls. Just call (925) 503-1377 or email us from our Contact page. We'll respond within 30 days. No charge, no hassle. We also honor browser Do Not Track signals — if we see one, we stop all non-essential tracking immediately.
Absolutely. If you move or change your phone number, let us know and we'll update your records within one business day.
We use 256-bit SSL encryption on every page of our site, including this privacy policy. Our office in Walnut Creek stores physical paperwork in a locked filing cabinet. Our team members sign annual data-handling agreements, and we run background checks on every employee. If a data breach ever occurred — and it hasn't — we would notify you within 72 hours and offer free credit monitoring.
We use Google Analytics with IP anonymization enabled. No personal identifiers are sent to Google.
We update this policy whenever we change how we handle data. The latest revision was on January 15, 2025. If we make a significant change — like starting to share data with a new partner — we'll post a notice on our homepage and email you if we have your email on file. We recommend checking this page once a year. For questions, call us at (925) 503-1377.
Call (925) 503-1377, email through our site, or visit our office at the address below. We're here Monday through Friday, 7 a.m. to 6 p.m.