When you choose Walnutcreek Roofers for your roof repair or replacement, we want you to understand exactly what to expect. These terms govern every project we take on in Walnut Creek, from the initial inspection to the final cleanup. We built our business on clear communication and fair agreements, so nothing here should surprise you. If you have questions about any clause, call us at (925) 503-1377 — we’re happy to explain.
Yes. Every roof we install or repair comes with a minimum 10-year workmanship warranty, and manufacturer warranties on materials can extend up to 50 years. We stand behind our crews, and we live in Walnut Creek too — so we’re always nearby if you need us.
We provide free, detailed estimates before any work begins. Our typical payment schedule requires a 25% deposit to secure your project date, with the balance due upon completion. We accept cash, check, and all major credit cards. For larger projects like metal roofing or full roof replacements, we can discuss flexible payment options. You’ll never see hidden fees — we itemize every cost in writing.
Our average roof replacement in Walnut Creek runs between $8,000 and $15,000 depending on materials and square footage. We’ll walk through every line item so you know where your money goes.
Walnut Creek sees its share of winter storms and wind events. If your roof suffers storm damage, call us immediately at (925) 503-1377. We’ll dispatch a licensed inspector within 24 hours to document the damage and help you file your insurance claim. Our team works directly with adjusters to ensure you get fair coverage for repairs or replacement. We’ve helped hundreds of Walnut Creek homeowners navigate storm claims since 2010.
Absolutely. We provide detailed damage reports and photos, meet your adjuster on-site, and advocate for full coverage. You don’t pay us until your claim is approved and work is completed.
Under California law, you have a three-day right to cancel any home improvement contract signed at your home. After that, cancellations are handled on a case-by-case basis. If we haven’t ordered materials or scheduled crews, we’ll refund your deposit minus a small administrative fee. Once work begins, we’ll invoice only for completed labor and materials. We always aim to be fair — just call us to discuss your situation.
Every Walnutcreek Roofers crew follows strict OSHA guidelines. We carry full liability insurance and workers’ compensation coverage — proof is available on request. Our technicians wear safety harnesses on any roof over 10 feet, use guardrails, and secure all equipment to prevent accidents. We also protect your property with tarps and magnetic sweepers for debris. Safety isn’t just a regulation; it’s how we’ve maintained an incident-free record for over 12 years.
If you’re unhappy with any part of our work, contact our office within 30 days. We’ll send a project manager to inspect and resolve the issue — often within 48 hours. If we can’t agree, we offer mediation through the Walnut Creek Better Business Bureau before any legal action. We’ve resolved 98% of complaints directly with customers since opening in 2010. Your satisfaction is how we earn our reputation as a trusted Walnut Creek roofing contractor.